The Practice Leader is responsible for directing all activities related to implementing patient care strategies and tactics within the Clinic. The Practice Leader is also responsible for the overall financial performance of the Clinic.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Manages the day to day operations of the clinic.
Serves as resource and role model for staff.
Plans, evaluates, recommends and implements new initiatives as needed.
Establishes and maintains excellent working relationships with physicians, employees, and vendors.
Represents, supports and promotes a positive image of ICON when dealing with patients inside and outside of the company.
Creates and sustains a highly accountable and inspired work environment where employees deliver exceptional customer service; sets the example for how operational and clinical staff work together by demonstrating shared leadership with the Clinical Director
Cultivates a culture of exceptional customer service through conversations with patients and employees; “wows” on recovery by ensuring a quick and proper response with a personal touch to all patient requests or concerns
Monitors patient volumes, quality of care, patient experience, and performance of staff to identify areas of improvement.
Monitors, coaches, and evaluates performance of staff on an ongoing basis in accordance with established performance standards.
Accountable for achieving monthly revenue goals and managing clinic costs; ensures accurate, complete and timely patient and insurance billing of all services; partners with Accounts Receivable to reduce days outstanding and bad debt; approves and manages all invoices and vendor agreements for the facility.
Manages reception and scheduling to ensure fluid communication and coordination between patients and clinical staff.
Maintains sufficient inventory of all office and clinical supplies; Ensures all office equipment is regularly maintained and that the facility is kept clean and reflects a professional and safe environment
Works with ICON leaders to develop and deploy patient care initiatives and operational projects.
Hires, trains and manages a high-performing team capable of carrying out the operational tasks and responsibilities
Ensures all patient and company information and data is handled and managed with the upmost confidentiality and security
Coaches and holds team accountable for adhering to all operational policies and procedures in accordance with all federal, state and local regulations and laws and company policy including HIPAA and OSHA compliance.
Plans local marketing initiatives; participates in professional societies and activities related to ophthalmology specifically and the health care industry in general.
Collaborates with Human Resources to ensure personnel policy development and communication to staff to achieve consistency and excellent employee relations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
Bachelor’s degree in business administration, medical office management, accounting, finance or related field required; Experience with electronic medical record systems (EMRs) is preferred.
Minimum of five years’ experience serving in a general management role with full P&L responsibility, including at least 2 years of experience within a clinical, healthcare environment.
Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint • Excellent oral and written communication skills • Excellent problem solving skills
Ability to write reports, proposals, business correspondence, and policies and procedures
Excellent organizational and interpersonal skills
Ability to work effectively and present information and respond to questions from groups of colleagues, clients, customers, and physicians