Providence is calling a Supervisor, Service Desk to Providence Health & Services in Renton, WA.
We are seeking a Supervisor to be responsible for the day-to-day activities of his or her direct reports, and oversee the integration and operational maintenance of support processes for one or more ministries within PHS.
In this position you will:
Gather requirements and make recommendations for the on boarding and integrating support processes from multiple ministries.
Be responsible for staff development and performance of Technical support specialists.
Participate in cross-functional teams within Information Services and throughout the health system across all ministries.
Under direction of the service desk manager, assists with hiring, training, and development of staff to ensure the department has both the technical and organizational skills to effectively maintain operations and support as measured by meeting the established service levels; conducts and oversees evaluations and establishes performance goals of the staff; resolves disciplinary problems, grievances, and other sensitive personnel matters.
Build and strengthen the service desk team by providing transparent support to customers in multiple geographies.
Required qualifications for this position include:
Bachelor's degree in Computer Science, Business Management, Information Services or an equivalent combination of education and relevant experience is required.
Demonstrated ability to supervise information services staff, preferably in a healthcare setting, and 3 years or more of progressively responsible experience in an IS role.
Experience in information services within a distributed or federated environment at an enterprise level.
Knowledge of current best practices in areas of ITIL, SDI, or HDI.
Preferred qualifications for this position include:
Experience working within a service delivery team within a distributed health delivery system.
ITIL Foundations Certificaiton, HDI, SDI, or Six Sigma certifications.
Lean Six Sigma expereince
SQL Server experience
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer a full comprehensive range of benefits - see our website for details
As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.