JOB SUMMARY - Under general supervision of the Director of Nursing, and/or department supervisor, and the guidance and direction of the practice provider, the Ophthalmology Tech supports the provider in a variety of patient care duties and performs related clerical duties in accordance with the area assigned. This position is also referred to internally as a Certified Medical Assistant.
SECTION 1 - MEDICAL ASSISTANT SKILLS
A. CLINICAL SKILLS
Recognizes, evaluates, and responds to emergency or unusual situations in the clinic using judgment within skill level to obtain additional help, if needed, to ensure proper medical care.
Prepares examination/treatment rooms for provider’s use by ensuring that appropriate supplies, equipment, and instruments are available and ready on a daily basis. Maintains examination/treatment rooms in a neat and orderly manner.
Assists as needed and/or instructs the patient in preparation for the provider’s examination and/or specific treatment.
Assists the provider with examination by anticipating needs for instruments and supplies (e.g., minor surgery, pelvic examinations, diagnostic procedures, etc.)
Performs routine procedures within skill level and certification per provider’s order.
Collects specimens from patients per visit protocol or provider’s order in accordance with CLIA performance standards. When ordered, performs and documents waived/non waived testing in both the electronic record and CLIA paper log. Correctly labels laboratory specimens prior to sending to the laboratory verifying lab order has been entered into patient’s electronic record. When required, prints out requisition from patient’s medical record to accompany specimen to lab.
Records all medical information in the patient’s electronic medical record (EMR) (i.e. vitals signs, treatments, special procedures, and/or instructions), according to BMC EMR protocol.
Administers, and documents in EMR for all prescribed, OTC medications and drug samples, according to BMC EMR protocol.
Submits electronically and/or faxes new prescriptions and refill prescriptions according to provider orders in a timely manner. Records all new prescription and refill information in EMR per BMC EMR protocol.
Understands and uses Patient Portal (where applicable) for non-urgent patient communication following BMC guidelines.
Provides additional basic instructions and basic information to patients regarding medical care as ordered by the provider (i.e., use of crutches, use of specific medications, etc.)
Teaches basic procedures to patients and their families regarding specific outpatient medical care within own skill limitations as ordered by the provider.
B. COMMUNICATION SKIILS
With provider’s order and approval refers the patient to in-house and community support services.
Informs the Patient Advocate or supervisor when a potential problem is communicated by the patient regarding provider-patient relationship or regarding patient concern with care rendered by the provider.
Calls patients with test results and follow up care or instructions per provider order within department guidelines for skill level. Documents call details in the electronic telephone call template.
Communicates with receptionist and patients about delays in schedules and informs patients of delays greater than 15 minutes.
EDUCATION: Completion of anapproved course of Medical Assistant study. Must possess current MA certification or registration from an accredited entity.
PREVIOUS EXPERIENCE: Previous experience as a Medical Assistant in a clinic setting, preferred.
INITIAL TRAINING ON THE JOB: Three (3) months.
JUDGEMENT/PLANNING/INITIATIVE: Must be able to recognize and identify patient’s symptoms and use appropriate professional judgment in course of action.
REQUIRED KNOWLEDGE, SKILL, ABILITIES:
Knowledge: Broad knowledge base of general nursing practice, knowledge of acute practice based on skill level, licensure and scope of practice.
Skills: Good history-taking skills, strong, competent computer skills; accurate and complete documentation skills; good time management and organizational skills.
Abilities: Relate well and communicate with patients, providers, and staff. Able to demonstrate self-direction in establishing priorities and working with little supervision. Able to maintain high level of precision in judgment, accuracy of assessment, and skill in problem solving under stress based on skill level, licensure and scope of practice.
Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. A copy of the job description will be provided to the employee on the first day of employment.
Be part of Boulder Medical Center (BMC) where we’ve been providing high quality primary, specialty and ancillary health and medical care to Boulder County and its surrounding areas since 1949. Share in our commitment to quality service and expert, professional care and join our current team of 300 full-time and part-time employees including 65 physicians.