Our Philosophy is simple. With CARE, providing patients with safe, high quality medical care is at the heart of everything we do. Parkland’s many clinical innovations have changed the way providers all over the world deliver care in areas such as trauma, burn and obstetrical care. With COMPASSION, we care about you. Parkland employees are called by our mission - to care for Dallas County’s most vulnerable people. Our dedicated staff is committed to the health and well-being of each patient – body, mind and spirit. We serve our Community as Parkland reaches beyond the walls of our hospital to serve people in their neighborhoods, schools and community centers. Outreach programs are focused on preventing illness and injury by providing education and preventive screenings throughout Dallas County.
At Parkland, we employ the most skilled health professionals and state-of-the-art technology and equipment to provide a variety of medical services to our patients. Our focus is not just to care for the acute illness but to also support the journey of recovery, including therapy, support and education.
Parkland has been caring for Dallas County’s most vulnerable residents since 1894. Today, Parkland is an integrated health system comprised of a new, state-of the- art acute care hospital and outpatient clinics located throughout the county, a health plan for those who qualify, and many outreach programs. As a preeminent public academic medical center, Parkland has developed countless innovations that save lives, improve access to services and reduce healthcare costs.
We hold a Level I status for our Trauma Center with over 213K annual visits; Level III for our Neonatal ICU; and operate the 2nd largest civilian burn center in the country. We also have 12 community-based outpatient clinics and 12 school based clinics along with numerous outreach and education programs.
Parkland Health & Hospital System is looking for a
Manager, Performance Improvement
Responsible for coordinating, organizing and facilitating Performance Improvement activities for assigned areas throughout the Health System. Provides the enterprise with expertise and guidance related to quality and performance improvement methodology as well as process improvement methodology. Primary driver of performance improvement projects at all levels in the organization. Supports assigned areas by acting as a liaison to the QPS division with bi-directional flow of information to and from front line staff. Collates and summarizes information related to all PI projects in assigned areas, identifies key areas for continuous improvement, and effectively prioritizes project workload.
Must have a Bachelor's Degree in Nursing, or a clinically related field of study from an accredited college or university.
Prefer a Master's Degree in Nursing, Business Administration, Healthcare Administration or a related field of study from an accredited college or university.
3 plus years of clinical experience in an acute care setting.
2 plus years of quality improvement experience in a healthcare setting.
1 plus years of project management experience.
Current certification as a Certified Professional in Healthcare Quality (CPHQ) or must be obtained within 18 months from Date of Hire.
Current licensure is required in applicable field of specialty. Licensure must be maintained throughout employment.
Lean / Six Sigma Methodology green belt or higher strongly preferred
Skills or Special Abilities: Must be able to demonstrate command of performance improvement methodology as well as process improvement strategies.
Must demonstrate command of Project Management processes and methodology.
Must have excellent organizational, analytical, critical thinking and problem solving skills.
Must have excellent verbal and written communication skills.
Must be able to work well independently or within an interdisciplinary team structure.
Must have excellent interpersonal and presentation skills.
Must be able to handle stressful environments and apply de-escalation techniques when needed.
Must have computer skills that include command of Microsoft Office applications, including Word, Excel, Outlook, and Access.
Must be able to create and maintain organized, confidential, and professionally written investigative files consistent with department processes. - Must have a high degree of flexibility.
Must be able to work in a fast-paced environment and be able to handle multiple projects simultaneously.
Must be able to apply professional judgment as needed to prioritize work to achieve a consistent professional written work product and optimal productivity.
Must be able to establish effective, respectful and collegial working relationships with all internal and external customers including but not limited to physicians and employees. - Must be able to demonstrate excellent professional etiquette, and adherence to the behavioral standards, dress code, attendance policy and code of conduct at all times.
Working at ParklandAs one of the largest public hospital systems in the country, Parkland Health & Hospital System is dedicated to providing valuable health and well-being services to those entrusted to our care. When you embark on a career at Parkland, you join a team of engaged employees driving great service and excellence in patient care. You have the opportunity to apply your skills and advan...ce your career goals. We blend cultures, talents and experiences into an exemplary health and hospital system. Your meaningful career starts at Parkland. What’s special about Parkland goes far beyond the impressive numbers—or even the state-of-the-art facilities. As the community hospital for Dallas, Parkland’s tradition of providing exceptional care stretches back for over a century.Today, many of Parkland's specialty areas have garnered national praise for excellence in care, research, and technological innovation. Every step of the way, our talented professionals have maintained the highest standards of service and performance, recognizing the intrinsic worth of each patient and the importance of every interaction.We understand that the people of Parkland are the key to our success, and we support our employees with the tools and resources they need to excel. We’ve created a collaborative work environment where respect, authenticity, and transparency are valued.