To lead and direct the overall operations of the facility in accordance with customer needs, government regulations and company policies, with focus on maintaining excellent care for the residents while achieving the facility’s business objectives.
Primary Duties and Responsibilities
Leads the facility management staff and consultants in developing and working from a business plan that focuses on all aspects of facility operations, including setting priorities and job assignments. Monitors each department’s activities, communicates policies, evaluates performance, provides feedback, and assists, observes coaches and disciplines as needed.
Develops an environment that allows for creative thinking, problem solving and empowerment in the development of a facility management team.
Oversees regular rounds to monitor delivery of nursing care, operation of support departments, cleanliness and appearance of facility, moral of the staff, and ensures that resident needs are being addressed.
Exhibits positive customer service to both internal and external customers.
Ensures consultants and other support resources are appropriately utilized and a high level of interdepartmental teamwork is maintained.
Ensures the building and grounds are appropriately maintained and that equipment and work areas are clean, safe, and orderly, and any hazardous conditions are addressed. Ensure that Universal Precautions and Infection Control, Isolation, Fire Safety and Sanitation practices are procedures are followed.
Maintain a working knowledge of and ensure compliance with all governmental regulations.
Promote an understanding of and compliance with all rules regarding resident rights; promote positive relationships on behalf of the community with residents, visitors and regulators, area health care, physicians, and the community at large. Act as a resource of information to the community related to health care issues.
Monitor Human Resources practices to ensure compliance with employment laws and company policies, and to ensure practices that maintain high morale and staff retention to include effective communication, prompt problem resolution, proactive supervisory practices, and maintaining a proactive work environment. Manage turnover and ensure current and future staffing through development of recruiting sources, and through appropriate selection, orientation, training, staff education and development.
Manage facility budgets and business practices to include labor cots, payables, and receivables. Monitor business activities to ensure procedures and standards are followed, appropriate handling of funds and that sound credible business practices are followed at all times. Communicate budget guidelines and expectations to department managers. Meet established budget and accounts receivable goals as developed b the Executive Director.
Develop and implement a marketing strategy for the facility that reflects service opportunities, competition, potential market area changes, and which maximizes census, pay or mix, and ancillary revenues. Lead and monitor key staff and facility staff to play an active role in carrying out the marketing plan. Take initiative in evaluation, development and implementation of new business opportunities that meets the needs of the community and benefits the facility/community.
Supervise, conduct and participate in department and facility education activities and staff meetings.
Utilize the quality improvement process in all areas of facility operation.
Performs other related duties as assigned by Chief Executive Officer or as may be required to meet emergency situations.
May serve on committees, as requested.
Consistently presents a professional appearance. Wears professional attire, clean shoes, stockings, name tag, no excessive jewelry, and short, clean fingernails.
Knowledge and Skill
Ability to read, analyzes, and interrupts human service periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Ability to calculate figures related to budgetary items, staffing needs, and amounts such as percentages and area.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Licensed Nursing Home Administrator with a current State of Tennessee license.
Minimum Bachelor of Science Degree in Health Care Administration, Masters preferred.
Knowledge of Federal and State regulations, as well as OBRA laws.
Ability to supervise and coordinate nursing staff.
2 years of Long Term Care experience.
Must be able to read regulations and write clearly.
Must be able to communicate in courteous, friendly manner.
Ability to effectively manage and direct subordinates.