Oversees the daily operations of the Care Network in order for the providers and staff to deliver quality patient care and services. Develops, plans, implements, and assesses programs and policies as directed by the Ambulatory Care Network Leadership Team, which is comprised of the Care Network Directors, Chief Medical Officer of Ambulatory, Practice Medical Director and Practice Manager. As a critical part of the leadership team, the Manager assists in developing strategic operating and fiscal goals and works to improve and maintain fiscal viability and long-term sustainability for both the Care Network Practices and CHOP overall. Practice Manager II is defined as having 25 or more employees, may have responsibility for multi-locations, annual patient visits of more than 30,000 and a budget of more than 3 million dollar in expenses. Other Strategic Factors may apply.
Ensures service excellence in all aspects of Care Network practice operations.
Manage the performance of all non-provider staff. Complies with annual educational requirements including HIPAA, OSHA, Safety, CLIA for all staff. Encourages continuous growth and helps staff to realize full potential by identifying goals and objectives and creating learning plans.
Demonstrates cost conscious awareness by comparing and analyzing Practice expenditures monthly and effectively utilizing staff, space, and supplies within budgetary restraints. Prepares annual budget. Maintain operating expenses within the budgetary target. Supports and achieves fiscal goals with regards to co-pay collection and other billing and managed care standards and benchmarks.
With the Medical Director and Practice Director, develops and interprets departmental standards, policies, guidelines and protocols. Implements any new or changes to policies and/or procedures, job descriptions, performance appraisals, and QA/QI projects within the Practice, keeping in mind their impact across the Care Network.
Facilitate ongoing Practice maintenance and repairs to maintain a safe working environment.
Ensures all areas of accountability are compliant with all federal, state and local regulatory standards and requirements including but not limited to HIPAA, OSHA, Joint Commission, and DOH.
Required Licenses, Certifications, Registrations
Required Education and Experience
Bachelor’s degree or equivalent management/work experience required.
5-10 years of healthcare experience with at least 5 years or more in a leadership position, preferably in a medical office setting.
Experience in human resource management, fiscal management, budget preparation and monitoring.
Preferred Education, Experience & Cert/Lic
Master’s degree preferred.
Previous experience in health care registration, customer service or medical records management preferred.
Additional Technical Requirements
Skill in exercising initiative, judgment, problem solving, decision-making.
Skill in developing and maintaining effective relationships with medical and administrative staff, patients and the public.
Ability to analyze research and prepare comprehensive reports.
Ability to communicate effectively in writing and verbally.
Excellent organizational and accountability skills.
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
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The Children's Hospital of Philadelphia was founded in 1855 as the nation's first pediatric hospital. Through its long-standing commitment to providing exceptional patient care, training new generations of pediatric healthcare professionals and pioneering major research initiatives, Children’s Hospital has fostered many discoveries that have benefited children worldwide. Its pediatric research pro...gram is among the largest in the country, ranking third in National Institutes of Health funding. In addition, its unique family-centered care and public service programs have brought the 460-bed hospital recognition as a leading advocate for children and adolescents.