Facilitating institutional patient safety improvement activities, managing the review process of adverse events (root cause analysis, FMEA) with clinical teams and working with clinicians and hospital leaders in a high reliability environment to develop processes and systems to improve patient safety.
Leading the coordination of inquiries from external regulatory agencies and onsite investigations, as well as quality of care inquiries from payers. Working in collaboration with patient relations and the hospital risk manager to resolve family or consumer complaints, identifying system failures in relation to adverse events and participating in quality improvement initiatives with clinical teams and hospital leadership to implement improvements to patient care and patient safety. Supporting the hospital’s participation in Patient Safety Organizations locally and nationally.
To qualify, you must have:
While no certification, registration or licensure is required, the successful candidate will be a registered nurse or other health care professional with an advanced degree (e.g. MPH, MPA, APN, MSN).
Excellent written and verbal communication skills.
A high level of attention to detail, 3-5 years patient safety and/or risk management experience in a complex academic healthcare setting, highly preferred. Certification in risk management, patient safety or healthcare quality is preferred but not required. Perioperative or intensive care experience is a plus.
Full time 40 hrs/week and shared responsibility for coverage of “risk” pager.
Additional Salary Information: Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off).
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age. (Our services can begin interventions at 15 weeks gestation and in some situations we also treat adults.)