Do you have experience serving as a lead advocate by using a network of key partners on behalf of a student, including medical or mental health resources, academic advisors, faculty, disability resources specialists, financial assistance providers, student organization advisors, and/or family members?
Carnegie Mellon University’s division of Student Affairs is searching for a Case Manager. This is an excellent opportunity if you thrive in an stimulating and fast-paced work environment. You will assist students in times of need by helping them develop their self-efficacy and build and implement strategies to successfully navigate a wide range of life events that have the potential to affect their pursuit of their educational goals, often by connecting them with specialized resources at the university or in the broader community.
Core responsibilities will include:
Provide walk-in and by appointment consultation and advising services for faculty, staff and others regarding case-specific student issues;
Coordinate case management for acute students-of-concern, including partnership with Counseling and Psychological Services and University Health Services clinicians and case managers where appropriate;
Respond to emergency or crisis situations in collaboration with community health and safety resources, including University Police;
Maintain relationships with students on a leave of absence toward engendering a well-supported return from leave;
Keep up-to-date case management and tracking records;
Provide short-term case management activities for university departments or units during non-peak periods (such as summer), and
Coordinate education and outreach in support of the team’s work.
You will respond to students who either self-present or who are referred or identified by a community member, and will cultivate a meaningful and encouraging relationship with the student during the period of case management, which could be short- or long-term depending on the nature of the presenting concerns. While doing so, you will employ a highly student-centered approach through advising strategies that preserve and improve students’ sense of agency in relation to decision-making and problem-solving. Caseload will consist primarily of undergraduate and graduate students living off-campus.
You should have strong communication and critical thinking skills, and be motivated to actively assist students who may be emotionally-charged in the context of a fast-paced and highly-engaged environment. Adaptability, excellence, and passion are vital qualities within Student Affairs. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners with a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
Bachelor’s degree in a human services field such as social work, counseling, psychology or related field required; Master’s degree preferred.
Minimum one year of relevant experience required; higher education experience highly desired coupled with an understanding of the common developmental issues associated with student life at a high select university.
Your application should include a cover letter and resume. Applications will be reviewed on a rolling basis with priority review for those complete applications received by January 16, 2018. The position is a full-time role with an anticipated start date of March 1, 2018, noting that an earlier or later start would be considered if desired by the successful candidate.
Carnegie Mellon University considers applicants for employment without regard to, and does not discriminate on the basis of, gender, race, protected veteran status, disability, or any other legally protected status.
Carnegie Mellon University is a highly selective global research university with more than 13,900 students and nearly 6,000 faculty and staff. Recognized for its exceptional arts and technology programs, we collaborate across disciplines and empower creative leadership in the fields of Business Administration, Computer Science, Engineering, Fine Arts, Humanities and Social Sciences, Public Policy ...& Information Systems, and Science. Carnegie Mellon is consistently ranked among the top 25 universities in the United States.