ThePre-AccessRepresentative is responsible for carrying out the necessary scheduling/pre-registration processes to ensure complete readiness of the pre-encounter for patients accessing scheduled procedures. This includes multiple diagnostic areas within CSVRMC such as CT, MRI, Ultrasound, Nuclear Medicine, X-ray, Sleep Study, EEG, Echo-Vascular, and Surgery. The Pre-Access Representative ensures that all data is accurate including demographic and financial information for each account, selecting appropriate patient type and medical service based on the department and services required, ensures each patient is assigned only one medical record number, prioritizes and completes scheduling/pre-registration process for accounts in a consistent, courteous, professional, accurate and timely manner. Pre-Access Representative has numerous procedural requirements including data elements such as insurance verification, authorization for services, admitting diagnosis, physician information and collections of all self pay portions including prior balances. Pre-Access Representative is responsible for the successful financial outcome of all patient services. Pre-Access Representative communicates directly with patients, families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance and good communication skills, as well as dependability, flexibility, and team work.
EDUCATION: High school diploma or equivalent required. Bachelors or Associate degree preferred with emphasis in health/business related field.
CERTIFICATION / LICENSES: N/A
Detailed working knowledge of third party payers, insurance verification and authorization requirements.
Demonstrate proficiency and knowledge of Patient Access/Pre-Access operations.
Ability to operate general office equipment.
Excellent communication and organizational skills.
Demonstrate excellent customer service skills.
Must be able to follow detailed instructions and perform repetitious tasks.
Typing 45 wpm required.
Ability to work in stressful situations
EXPERIENCE: At least five years experience in hospital registration/scheduling or a comparable position preferred.
NATURE OF SUPERVISION:
-Responsible to: Patient Access Manager
-BLOODBORNE PATHOGEN - A
General office environment, frequent contact with patients, VDT exposure.
PHYSICAL REQUIREMENTS: Long periods of sitting, escorting patients to their area for service. Keyboard use with sound ergonomic principles. Must be flexible in work schedule.
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and per...formance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, therefore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.