Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of customer service strategies across the system. They work closely with hospital and entity leadership teams and hospital-based customer service committees to analyze patient experience survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of customer service performance targets and service-related performance improvements strategies.
Minimum five (5) to seven (7) years of experience and demonstrated ability to achieve results/drive up service scores in the areas of service excellence or customer relations.
Certified Patient Experience Professional (CPXP) certification preferred.
Bachelor's degree (BSN)
Current RN Licensure by the Texas Board of Nurses and minimum of (3) years clinical nursing experience
Minimum of three (3) years relevant experience in the areas of process improvement, change management, or equivalent.
Minimum of two (2) years project management experience.
Working knowledge of and experience with continuous process improvement methodologies and tools such as Lean, Six Sigma, PDSA/PDCA, etc.
Who We Are
Methodist Health System believes its greatest asset is the team members in our organization that values and encourages diversity and inclusion in all aspects of our organization. These are our guiding principles:
Mission To improve and save lives through compassionate quality health care.
Vision for the Future To be the trusted provider of integrated quality health care in North Texas.
Core Values Methodist Health System core values reflect our historic commitment to Christian concepts of life and learning:
Servant Heart - compassionately putting others first Hospitality - offering a welcoming and caring environment Innovation - courageous creativity and commitment to quality Noble - unwavering honesty and integrity Enthusiasm - celebration of individual and team accomplishment Skillful - dedicated to learning and excellence
Where You Are Valued
We know that employees who are happy, healthy, and fulfilled take better care of patients. We also know that caring for our employees as individuals makes us a better organization. Our benefits include:
Medical plan choices Pharmacy coverage Dental and vision plans AD&D insurance Employee assistance program Flexible spending account Paid time off Extended illness benefits Wellness program Weight management, tobacco cessation, and prenatal programs Basic and volunteer life insurance Short-term and long-term disability Retirement plans with matched contributions Leave of absence Tuition reimbursement Adoption assistance Employee discounts And more.
Methodist Health System is comprised of four thriving hospitals serving the southern perimeter of the Dallas and Fort Worth Metroplex. Methodist Dallas Medical Center is one of Dallas' finest and largest not-for-profit hospitals. This 515-bed major teaching and referral facility is the flagship hospital for Methodist Health System. Located just 10 minutes away, Methodist Charlton Medical Center is... a modern 269-bed facility located in the suburbs of Southwest Dallas County. Opened in December of 2006, Methodist Mansfield Medical Center is a state-of-the-art 168 bed, full-service hospital located in Mansfield, TX south of Arlington and Fort Worth in Tarrant County. Methodist Richardson Medical Center, a 205-bed acute care hospital, serves residents of Richardson, Plano, North Dallas and the surrounding communities. Additionally, Methodist Family Health Centers have been established to better meet healthcare needs in the outlying communities.