Job Summary: Under the direction of the Compliance and Business Services Manager and in accordance with OFH policies and procedures, the person in this position will primarily be responsible for the supervision of the Medical Records Department. Overall duties include supervision of medical records staff, day-to-day operations, training, quality assurance, privacy issues and overall maintenance and integrity of patient records. This position serves as the liaison between the Medical Records Department and Omni Family Health health centers.
Assures that all Medical Records staff is trained correctly and implementing Omni policy and procedure
Hires, trains and on-boards new staff
Maintains staffing levels to ensure that all eFAX documents are managed within 24 hours and all interdepartmental mailings are managed within 48 hours of receipt.
Assists with writing, maintaining and implementation of medical records standard operating procedures as approved by Omni
Works in conjunction with supervisor to manage a centralized records approach with some aspects being decentralized at the centers
Manages the schedule to provide coverage for all hours of operation
Maintains the chart tracking system, filing patient documents and records in the designated locations. Carrying out preliminary phases of planned record retirement
May serve as backup at times when staffing levels are low and business needs are not being met. Should be capable of performing all functions within the Medical Records Department
Performs quality control measures or audits to maintain the privacy and integrity of Omni records. Manage medical records issues and follow-up on requests that are not fulfilled in a timely fashion. Troubleshoot problem areas
Ensures the payroll process is done in a bi-weekly basis
Leads training development and maintains certification status, if applicable
Coordinates resolution of technical phone and computer problems with IT department and outside vendor
Works within a team atmosphere to complete some tasks
Promotes public relations through prompt and courteous service
Maintains respect for privacy with adhering to confidentiality in all phases of work. Performs all other duties as assigned
Research appropriate responses to various issues and follow state and federal laws in regards to medical records management and HIPAA
Maintains relationship with vendors for services
Attends management meetings or other meetings as required.
Maintains a safe work environment and actively enforce Omni’s safety procedures, ensures the staff workstations are ergonomically correct and staff follows requirements for safety practices.
Ensures that all health information management practices meet JCAHO and state standards
Supervise Medical Records staff. Provide regular meetings, team building, training, and annual evaluation along with other personnel functions
Other duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing
Ability to work under pressure and be able to project manage.
Friendly attitude with the desire to work with the public.
Ability to multi-task and handle multiple functions.
Understanding of community based organizations.
Knowledge of bookkeeping and office functions.
Promote and believe in OFH mission statement.
Ability to relate to the public regardless of ethnic, religious and economic status.
Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
Must obtain a Valid California Driver’s License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
Compliance - Ensure compliance with all local, state and federal regulations.
QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
IT - Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education, and Experience:
Education: Minimum Associate’s Degree in Business, Information Technology or related field; Bachelor’s Degree preferred.
Experience: Three (3) years of experience working with medical records or a similar setting. Should have minimum of two (2) years supervisory experience.
Certification in medical records through American Health Information Management Association (AHIMA) is preferred, such as Registered Health Information Technician/Administrator (RHIT/RHIA).
Must believe in health care with dignity for all.
Must be proficient at public speaking and presenting.
Must be proficient with Microsoft Word, Excel, Power Point, etc.
Ability to speak read and write in English and Spanish is desirable.
Discover Omni Family Health
Omni Family Health is a network of state of the art health centers located throughout Kern County. Since 1978, Omni Family Health has provided quality healthcare services in the communities of Buttonwillow, Lost Hills, Wasco, Taft, Delano, Shafter, Ridgecrest, Tehachapi and Bakersfield. Omni Family Health operates in sixteen medical sites, ten dental sites, five behavi...oral health sites and three full pharmacies. Our organization is committed to meeting the healthcare needs of our local communities. All Omni Family Health sites provide a full range of primary, preventative care and supportive services in the areas of medical, dental, behavioral health, chiropractic, and more.