CLERK V - EMPLOYEE HEALTH SERVICES Job Number: 00121354
Job Posting: Mar 12, 2018, 5:36:32 PM Closing Date: Mar 27, 2018, 4:59:00 AM Full-time Shift Start Time: 8:00 A.M. Shift End Time: 4:00 P.M.
Collective Bargaining Unit: AFSCME 1111 Health and Hospital Systems Posting Salary: STARTING SALARY:$17.601
Organization: Health and Hospital Systems
Employee Health Services
1901 W. Harrison St.
Chicago, IL 60612
Under general supervision, performs a variety of clerical functions requiring discretion and independent judgement. This include patient registration, scheduling, and filing. Answers all calls and direct them to the appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties performed in a highly confidential manner.
Provides customer service to the patients, family, and significant other
Verifies patient information and registers patient in Electronic Medical Records (EMR)
Schedules patient appointment in EMR
Assist patient with using patient portal
Distribute information to patients as directed by clinical providers
Assist patients with transportation needs and makes follow-up calls as needed
Participates in health center or departmental meetings
Copy and/or scan documents as needed
Answer calls and routes then appropriately
Sorts and distribute mail
Print and distribute depart/discharge documents
Perform other duties as assigned
High School Diploma or GED is required(must provide proof at time of interview)
One (1) year of clerical experience within a healthcare or customer service setting is required
Ability to type at a rate of 25 words per minute is required (may be required to test for proficiency)
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Knowledge of patient registration database system
Hospital registration experience
Knowledge, Skills, Abilities and Other Characteristics
Knowledge of clerical and standard office practices and procedures
Skilled in the use of standard office equipment
Demonstrate good phone and email etiquette skills with strong response times
Excellent verbal and written communication skills to work with all levels of individuals internally and externally
Demonstrate the ability to use word processing and database software
Ability to communicate with a diverse environment and communicate with tact and courtesy
Ability to understand and follow oral and written instructions
Ability to multi-task and prioritize assignments
Ability to lift ten (10) pounds
Ability to sit, stand, and bend for periods of time
Ability to travel as required
Ability to work flexible hours
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
· Meet the minimum qualifications for the position.
· Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCHHS is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.