Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Tennessee Poison Center (TPC) was established in 1988 as a program of Vanderbilt University Medical Center. Prior to 2004, Tennessee Poison Center served 57 Tennessee counties in middle, upper east and southeast Tennessee. As of February 1, 2004, Tennessee Poison Center is the only poison control center in Tennessee and serves all residents in 95 counties.
Tennessee Poison Center (TPC) is a comprehensive poison resource center located on the campus of Vanderbilt University Medical Center. We are the statewide poison emergency information and resource center for the public and health care professionals.
Tennessee Poison Center is certified as the statewide poison control center by the Tennessee Department of Health and is certified by the American Association of Poison Control Centers. This department averages 300 calls a day.
JOB SUMMARY: Answers phone calls from the general public to the Tennessee Poison Center and provide answers for select cases in an accurate and timely fashion with minimal guidance. The PIP will work under the direct supervision of a Certified Specialist in Poison Information (CSPI) at all times and be responsible to the Medical Director and the Managing Director of the Tennessee Poison Center (TPC).
Obtains critical information and provides accurate information regarding assessment and managing of non-toxic exposures, simple toxic exposures and information calls.
Makes appropriate decisions based on triage information.
Documents all information and exposure calls in Toxically.
Documents an accurate question and answer for all information calls and/or history, symptoms, assessment, and recommendation or plan on all non-toxic exposure cases.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
CALL CENTER PROBLEM SOLVING (INTERMEDIATE): - Ability to maintain ongoing dialogue with customers in order to assess impact of problems thereby ensuring problems are addressed in relation to their severity and importance to the situation. Demonstrates ability to effectively determine difficult problems in a timely fashion, only after exhausting all possibilities for resolution within scope of responsibilities. Maintains appropriate documentation of the call.
DRUG POISONING ASSESSMENTS (INTERMEDIATE): - Demonstrates mastery of drug poisoning assessments in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering poison assessments without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.
RECORDS MANAGEMENT (INTERMEDIATE): - Demonstrates mastery of Records Management in practical applications of a difficult nature. Able to determine when records become inactive and when the retention period begins such as the termination of a contract, or a date such as the beginning of a new fiscal or calendar year. Takes responsibility for the safekeeping and storage of the units information.
Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance.
Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.
Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.
Team Interaction: Provides informal guidance and support to less experienced team members.
SUPPORTING COLLEAGUES (S3):
Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships : Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES (S3):
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
ENSURING HIGH QUALITY (S3):
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards .
Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
MANAGING RESOURCES EFFECTIVELY (S3):
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
FOSTERING INNOVATION (S3):
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Healthcare, Dental and Vision Plan
Flexible Spending Accounts
We encourage you to spend some time reviewing our site to see why Vanderbilt University Medical Center is one of the top places to work in Nashville — and the country.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center ), 9 adult and 9 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Truven Health Analytics: among the top 100 hospitals in the US
Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
The Leapfrog Group: grade "A" in Hospital Safety Score
National Institutes of Health: among the top 10 grant awardees for medical research in the US
American Association for the Advancement of Science: 12 faculty members elected fellows in 2014
Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
Nashville Business Journal: Middle Tennessee's healthiest employer
American Hospital Association: among the 100 "Most Wired" medical systems in the US
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.
Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties.
Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disea...se.
As the largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.
Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.