The CMA/RMA is a vital position in the office because this person is in constant relationship with the patients. The CMA/RMA should be capable to deal with patient concerns, questions, and emotions to help us serve them the best we can. Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. Responsible for appointment and chart management. Provides information to patients so they may fully utilize and benefit from the clinical services. Convey a positive image of the clinic.