Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
If a large institution has a heart then The Vanderbilt Gift Shop would be ours. We pride ourselves in making each person feel special by providing a GREAT place to escape while transitioning into your healing process. We are happy attentive employees who serve our customers with dignity and respect. Our goal is to make available to Patients, family and friends things that are necessary, fun, unusual, and a great place to discover them all. Our customers love us!
You will assist our clients in selecting merchandise and properly recording it on our cash register system.
Assist in the general store functions including: cleaning and straightening, pricing merchandise, keeping work areas neat and organized, and protecting our inventory.
Key Functions and Expected Performances:
Assist customers on sales floor and at customer service stations
Recognize needs with regard to merchandise location, pricing, and selection
Handle customer problems efficiently and politely to the customer's satisfaction
Ensure sufficient stock levels, appropriately priced for customer satisfaction
Conduct inventory of stock on a regular schedule as established by the buyer
Maintain accurate inventory records
Recognize reorder needs
Notify buyer and assist in placing reorders
Assist in identifying and processing merchandise to be returned to vendor for credit
Assist in receiving and pricing incoming merchandise
Notify buyer of any discrepancies
Assist in repricing stock such as markdowns, markups, etc.
Maintain accurate records of price changes, etc.
Ensure accuracy of purchase transactions
Perform customer purchase transactions quickly and accurately
Count and balance cash register till as necessary
Process special orders
Receive and process mail and phone orders promptly
Correspond with customers as needed to ensure satisfaction
Handle special order, general books, calculators, small electronics, etc. following standard procedures
Ensure work environment meets departmental objectives
Maintain attractive retail store in order to achieve merchandising objectives
Maintain clean and orderly stockrooms and work areas to facilitate sales and stocking activities
Job requires High school graduate or GED and 6 months of experience or the equivalent.
Great Customer Service Skills
Work hours vary with rotating holidays and weekends.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center ), 9 adult and 9 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Truven Health Analytics: among the top 100 hospitals in the US
Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
The Leapfrog Group: grade "A" in Hospital Safety Score
National Institutes of Health: among the top 10 grant awardees for medical research in the US
American Association for the Advancement of Science: 12 faculty members elected fellows in 2014
Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
Nashville Business Journal: Middle Tennessee's healthiest employer
American Hospital Association: among the 100 "Most Wired" medical systems in the US
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As th...e largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.