Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 90 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com .
The primary purpose of the Senior IT Project Manager is to lead, oversee and ensure the successful delivery and management of more complex, single or multiple Technology projects within scope, quality, time and cost constraints that may be clearly defined or may require dynamic change management. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Senior IT Project Manager will also define the project's objectives and oversee quality control throughout its life cycle.
In addition, the Senior IT Project Manager is expected to follow best practices and strive towards standard Project Management Life Cycle Methodologies in how work is managed and delivered. This includes regular project status reporting, escalation of issues to project sponsors, and participation in Project or IT Steering Committees as required to facilitate successful completion of project objectives.
The Senior IT Project Manager coaches and mentors other Project Managers.
Essential Functions The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards.
Strategy & Planning
Define project scope, goals and deliverables that support business and technology goals in collaboration with senior management and stakeholders
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
Liaise with project stakeholders on an ongoing basis
Set and continually manage project expectations with team members and other stakeholders
Plan, schedule, track project timelines and milestones using appropriate tools
Develop content of status reports from the project team, analyze results, and troubleshoot problem areas
Define project success criteria and disseminate them to involved parties throughout project life cycle
Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
Develop best practices and tools for project execution and management
If required by project scope, partner with business lead or business project manager to plan the project schedule and deliverables
Acquisition & Deployment
Estimate the resources and participants needed to achieve project goals working with other IT Technology Service providers
Draft and submit project changes (Change Control), and recommend subsequent changes (scope, budget, resources) where necessary
Where required, negotiate with other managers for the acquisition of required personnel from within the company
Determine and assess need for additional staff and/or consultants and work with IT service providers as necessary during project cycle to secure required resources
If require by project scope, partner with business lead or business project manager to complete project deliverables
Direct and manage the IT project from beginning to end, inclusive of a stabilization period after ‘go live’
Develop full-scale project plans and associated communications documents
Facilitate soliciting and formalize project requirements (business and technical) as input to solution design
Delegate tasks and responsibilities to appropriate personnel
Identify and resolve issues and conflicts within the project team
Identify and manage project dependencies and critical path
If required, manage other contract project managers for multiple or large scoped projects
Develop and deliver progress reports, proposals, requirements documentation, and presentations
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
Build, develop, and grow any business relationships vital to the success of the project
Other Satellite Core Responsibilities
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in business information systems (IS), computer science or related field; PM training and certification preferred
Experience: Ten (10) years of progressively responsible IT experience; five (5) years successfully managing IT projects, with experience managing multiple complex and risky projects; three (3) years of BU or BU-facing experience preferred; experience working with software development and engineering teams is preferred; demonstrated experience in leading diverse teams
Knowledge, Skills & Abilities:
A blend of business, IT, financial and communication skills, as this is a highly visible position depending on the project
Knowledge of project management methodology and experience or familiarity with major defined PM approaches (for example, PMI, Prince II or agile)
Significant knowledge of project planning/scheduling tools (for example, Microsoft Project) with solid track record of practical application
Experience at working both independently and in a team-oriented, collaborative environment is essential
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Exceptional verbal and written communication skills; expertise in setting and managing customer expectations
Effective influencing and negotiating skills in an environment with contractors, resources administratively reporting to other managers, and third-party vendors
Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
Ability to support a tactical resource plan by mapping future demand to forecast project completions in the project portfolio
Proficient understanding of key technologies and processes – programming, database, operations, and platforms
Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite Healthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early st...age CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.