At UHS, we're looking for exceptional people who share our vision and values, who share our focus on hard work, enthusiasm, teamwork, loyalty, trust and cooperation. We've embraced these traits and built a team of employees who consistently work to achieve the highest level of service excellence. People are our most valuable resource at UHS as we are committed to providing high quality acute care and behavioral health services to residents of the communities we serve. We are equally committed to offering our employees unlimited opportunity in an environment that encourages professional development.
The Payments Manager is responsible for leading and managing all revenue cycle activities related to payment posting, remittance processing, insurance credits and refunds and reporting to finance to ensure timely and accurate payment posting and maximized reimbursements. The Payments Manager meets regularly with department staff to review processes, work flows, and overall team performance. Leads the department through process improvement opportunities, standardization of work flow (best practices) and performance management through strategic evaluation. Manages data analysis and operational reports to address deficiencies and improve overall department results. Collaborates with CBO and Market leadership to help resolve any barriers to accurate and timely remittance processing. The Payments Manager coaches, counsels and mentors the team in an effort to develop staff and improve teamwork, morale and overall performance and results.
Essential job duties include:
Develops key performance indicators (KPIs)/dashboard for the Provider Billing and Operations Department to identify trends, track results and identify opportunities for process improvement, enhanced performance and maximized reimbursement. Develops department goals to support the business objectives established by IPM.
Plans and coordinates department efforts in process improvement activities while driving standardization of work flows (best practices). Effectively communicates process change and solutions to stakeholders. Develops productivity and accuracy targets, communicates expectations to staff and follows-up as needed, based on results.
Demonstrates excellent initiative and judgment. Works independently applying effective approaches to task prioritization, time management, delegation of tasks and meeting deadlines. Exhibits outstanding decision making and customer service.
Cultivates and maintains positive and productive business relationships with CBO Leadership, Market Managers, Practice Administrators/Managers, Corporate Staff, vendors, and payer representatives. Works collaboratively to improve processes, communicate barriers within revenue cycle and works towards resolution.
Works collaboratively with IPM Finance to finalize month-end reporting specific to deposits and reimbursements as well as assisting with reconciliation issues and questions regarding A/R and billing adjustments.
Promotes a work environment of accountability and ownership. Sets appropriate standards of performance and communicates clear expectations to the Staff. Shows direct and tangible evidence of coaching, mentoring and professional development.
Conducts monthly one-on-one meetings with direct reports to provide a structured time to provide coaching, discuss accomplishments and review the status of revenue cycle operations within their scope of responsibility. Discuss areas of professional development as well as goal tracking/reporting, projects and other pertinent topics. Maintains comprehensive and concise documentation of the one on one sessions, next steps and expectations.