Job Summary Responsible for the overall operation and administration of the clinical laboratory at each facility. Accountable for providing supervisory and technical support along with ensuring qualified phlebotomy and clinical lab assistant staffing in the areas of Phlebotomy, Hematology, Chemistry, Blood Bank, Microbiology, Cytology and Histology along with specimen processing and send-outs. Supports service, quality and financial metric /initiatives as identified by the network and hospital. Actively promotes employee engagement, process improvement initiatives and patient satisfaction.
Ensures high quality and cost-effective operations through a well-trained technical and support staff. Responsible for the posting, interviewing and selection of staff and ensuring appropriate staff mix to provide the level of service. Schedules staff in a cost-effective manner to maintain high levels of quality and productivity while meeting productivity measures. Oversees and coordinates technical and support responsibilities to provide high quality services that align with network initiatives. Demonstrates teamwork, initiative, fairness and flexibility in providing support and leadership for all shifts. Develops a team focus with Supervisors, peers and customers that support communication and effective working relationships in accordance with HonorHealth's mission and vision. Responsible for resolving personnel issues within lab department in alignment with HonorHealth and laboratory policies. Responsible for accurate and objective performance evaluations, feedback, training and competencies.
Quality and Regulatory Responsibilities. Develops, implements, aligns and reviews laboratory operating policies and procedures and ensures they are in accordance with both organization policies and requirements of regulatory agencies. Ensures compliance with regulatory agencies and appropriate licensing/accrediting agencies in areas of service, personnel and facilities. Works with laboratory network, AVP and Quality Manager to establish and monitor standards of quality, productivity and performance. Helps monitor a comprehensive and effective quality assurance program including quality control, preventive maintenance, safety program, data, material management and quality of service with emphasis on process improvement and their laboratory location(s). Implements and monitors appropriate data collection for information systems. Evaluates and implements new products for quality, effectiveness, safety and cost containment. Promotes and practices that provide quality customer services
Employee Engagement and Customer Support Encourages and promotes development for department personnel and develops a long term succession plan Conducts routine meetings and updates with department staff. Actively seeks out feedback and continually works on employee engagement initiatives. Functions as a resource for physicians and medical directors as appropriate. Works collaboratively with the Medical and Pathology group and other key hospital stakeholders to pursue departmental, network and organizational goals. Ensures all network and HonorHealth polices are followed.
Finance, Budget and Capital Recommends and responsible for budget information for capital expenditures, operating expenses and revenue. Monitors, analyses and corrects variance against budget on an ongoing basis. Analyzes fiscal needs and prepares justification as necessary. Works to ensure that staff provides accurate data, reporting and billing. Performs other related duties as assigned or requested
Strategy and Planning Works with AVP and hospital VP to formulate site and network specific short and long range goals for the clinical laboratory. Projects future needs for service, space, equipment, material, revenue and personnel. Determines, establishes, implements and evaluates short and long range financial management.
Internal Number: 2018-9760
Let’s transform healthcare together.
Every day, we bring patients convenient, coordinated access to healthcare while providing meaningful service to our community.
Join us and you will:
Develop professionally and achieve your career goals
Enrich your life with a focus on wellness
Enjoy a compassionate, caring culture with outreach to our local communities
Support the well-being of you and your family with a diverse portfolio of benefits
Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.