Job Summary As the first point of contact, this position greets and directs visitors to the appropriate personnel. Performs a variety of clerical and patient support duties including receptionist, telephone, scheduling, data input and billing. Under the direction of a Physician/Physician Assistant, performs a variety of duties in connection with examination and treatment of patients in the physician practice care setting in a Patient Centered Medical Home Model of care. May be assigned to a specialist. Takes a pro-active approach utilizing available resources to best serve the patient population. Performs a variety of clerical support duties including receptionist, telephone, scheduling, message management and data input. Demonstrates knowledge and skill to provide appropriate care needed in accordance with the organization's policies, procedures, and protocols and Arizona validated competencies. Works in a team model to improve the patient's experience, create better communication and access to care. Proactively identifies and supports processes that will improve and enhance patient satisfaction. Performs in a manner consistent with the organization's statement by identifying and meeting the needs of all customers by demonstrating integrity, respect, caring, accountability and excellence. Reports to the Practice Manager or Supervisor and does not supervise any staff.
Greets and checks in patients. Does so with a high level of customer service. Verifies information for the patient's chart and billing purposes scans insurance cards, collects co-payments.
Schedules patients and patients by providing necessary information to prepare them for medical appointments and procedures.
Performs a variety of office duties such as answering telephone and filing. Prepares daily cash/collection log and other billing information. File and/or route billing paperwork appropriately.
Escorts the patient to the examining room, obtains a brief history, documents chief complaint takes vital signs to include weight and temperature. Preps the patient for exam, assists the physician/clinician on exams and any special procedures in a Patient Centered Medical Home model.
Process improvement and innovation. Actively engaged with physicians and other team members to assess and redesign workflow processes with the ultimate goal of streamlining and standardizing patient rooming and check in processes.
Pre-visit chart review. Actively works with the patient schedule and registries in advance to anticipate and prepare for patient needs such as required immunizations, lab tests, and other health maintenance.
Performs venipuncture and obtains specimens, performs CLIA waived lab tests. Performs office procedures including, but not limited to, PFT, EKG, spirometry, or other tests within the scope of practice as directed by the provider.
Receives telephone calls from patients, pharmacy and others; documents and relays information to provider for action. Phones pharmacy with approved medication orders/refills. Anticipates and organizes all patient follow-up calls to provide "one touch" calls to cover refills, normal lab results, referrals to outside services, etc. Message management for Physicians. Organizes and prepares physician messages that require their input so that physicians need not search for any needed information to address.
Organize and communicate with insurance companies for authorizations for therapies, testing and specialist referrals. Provides appropriate referrals to case management for SHC employees.
Prepares, cleans and stocks treatment rooms for examination of patients, maintaining infection control.
Performs other duties as assigned.
Internal Number: 2018-10886
Let’s transform healthcare together.
Every day, we bring patients convenient, coordinated access to healthcare while providing meaningful service to our community.
Join us and you will:
Develop professionally and achieve your career goals
Enrich your life with a focus on wellness
Enjoy a compassionate, caring culture with outreach to our local communities
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Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.