L OCATION: John H. Stroger Hospital – Integrated Care Services
The Community Health Worker Manager is responsible for providing the oversight and leadership for the team of Community Health Workers (CHW) supporting Cook County Health & Hospitals System's (CCHHS) care coordination efforts. The Community Health Workers provide patient support, continuity of care as patient's link across care settings, linkages to community based organizations and assistance maintaining participation in programs to cover medical cost. The CHW Manager supports the development of work flows, identification and tracking of critical metrics and the appropriate distribution of clients for each team member. The CHW Manager and Staff work collaboratively with the CCHHS Care Coordination leadership team and other care team disciplines.
· Develops, implements and updates CHW specific on-boarding program. Assesses ability of new staff to use care management system and complete basic tasks independently. This includes task management, health education, housing support, re-determination, screenings, HEDIS outreach and referrals for social determinants of health.
· Participates in the interviewing, hiring, training and development of staff.
· Conducts performance evaluations identifying key performance indicators and makes recommendations as needed.
· Provides opportunities to increase skills of CHW staff through seminars, self-learning, and group sessions.
· Manages program through assessment of data reports, review of staff activity and quality assurance reviews. Analyzes trends and develops approach to improve performance and metrics reported.
· Conducts supervisory home visits according to departmental policy.
· Provides feedback to staff regarding strengths, compliance with departmental policy and opportunities for improvement.
· Works collaboratively with CCHHS staff to develop an understanding of opportunities to leverage CHW skills and community connections.
· Supports achievement of organizational targets related to HEDIS, screening rates.
· Prepares reports as requested.
· Manages case load and zone assignments for equitable distribution across team.
· Supports the development of community partnerships to support care coordination.
· Performs other duties as assigned.
Bachelor's degree from an accredited college or university with emphasis on community health, public health, socials services or life sciences.
Two (2) years working with multi-disciplinary teams providing supportive services
Two (2) years working for a health or social services oriented organization supporting underserved populations.
Proficiency in Microsoft applications such as Power Point, Excel, Word and Outlook.
Valid Driver's license and mandatory vehicle insurance or other means of transportation
Master's degree from accredited college or university in any of the following fields, Public Health, Community Health, Social Work, Nursing, Health Administration or Business Administration.
Knowledge, Skills, Abilities and Other Characteristics
Proficient knowledge using Microsoft (PowerPoint, Excel, Word, and Outlook)
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Strong analytical and quantitative skills
Demonstrate organizational, critical thinking, conflict management and resolution skills
Ability to successfully interface and engage with patients, team members, Health Plan and Cook County Health and Hospitals System leadership.
Ability to prioritize, plan and organize projects and tasks
Ability to maintain a professional demeanor and composure when challenged
Ability to manage competing priorities
Ability to resolve issues creatively while remaining consistent with CCHHS policy, accreditation requirements.
Able to describe care coordination and managed care requirements.
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
· Meet the minimum qualifications for the position.
· Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County. CCHHS is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.