Care Coordination Manager (RN)
Generations Family Health Center, Inc. is a regional community health center covering a thirty seven town rural region in eastern Connecticut with sites located in Willimantic, Danielson, Putnam, and Norwich. Our dedicated staff provides a full range of preventative and primary care medical services to all ages including health maintenance of chronic diseases, 24 hour on call, hospitalization coverage and patient case management, as well as complete dental services at our Willimantic site and through ACROSS THE SMILES, a mobile dental program operating in the Northeast and Windham service area.
LOCATION: Willimantic, CT (Full-time)
This position provides clinical oversight for the care coordination activities across the organization, and is a key member of the collaborative care team. The Care Coordination Manager oversees the care coordination for assigned patients, and ensures high quality care and patient safety is maintained at all times. The Care Coordination Manager is responsible for supervision of assigned Care Coordinators at various GFHC locations, and all care coordination activities specified in the PCMH+ initiative, including facilitation of the Integrated Care Team meetings. The Care Coordination Manager performs comprehensive assessments of physical, emotional, psychological and environmental needs of the patients, emphasizes continuity of care to assist in reducing or eliminating fragmentation, duplication and gaps in care. He/she collaborates and coordinates care with medical/BH/dental providers in developing patient goals, monitors patients’ health needs, provides patient education and follow-up care including coordination of community resources and maintains documentation standards in compliance with agency and regulatory protocols. The Care Coordination Manager participates in quality assurance and performance improvement activities, as indicated, and is responsible for implementation and occasional development of clinical and administrative policy and procedures. He/she maintains oversight of administrative functions as assigned, including data collection and reporting, use of available funds, and grant activities. The Care Coordination Manager participates in strategic and operational planning, as a key member of the management team.