The Director IT Products for Ascension Living provides leadership to align strategy to product and service solutions for Ascension Living. Ascension Living services include full Continuing Care Retirement Community, independent living, assisted living, assisted living with memory care, skilled nursing facilities, short term rehab, PACE locations, adult day care, and live at home services. It is a $500M company with 54 locations in 12 states and the District of Columbia.
As an Associate with Ascension Technologies, you will have the opportunity to direct activities and resources of the Information Systems department. This includes advising and guiding relationship owner functions on key customer solutions to drive the long-term adoption of Ascension Living Products, ensuring proper product alignment to the needs of customers (i.e., patients, clinicians, and workforce), as well as the overarching product portfolio. You are responsible for developing an enticing business proposition to move onto standard products. This role is also accountable for product technical health, currency, ability to scale across the enterprise and total cost of ownership. This role will work across all areas of the product lifecycle, leading teams to implement, manage, operate, and optimize products and services from strategies
Manage product teams (e.g., Product Managers, Designers, Developers, Engineers) and encourage teams to “Own the Product” and bring opportunities to life.
Leverage expertise of Strategic Account Management and Business Architects to build knowledge about AIS customers; interact with customers as appropriate to understand their needs and desires, conduct market research, and monitor competitor activity to identify market opportunities.
Collaborate with Product Portfolio Leads, Business Architects and other Product Line Leads to ensure comprehensive delivery of customer needs through product and service solutions.
Ensure alignment between product line roadmaps and customer roadmaps.
Maintain alignment with AIS technical standards. Support technology decisions and oversee the implementation, operations, and management of end-to-end product solutions, including strategy, planning, delivery, and operations.
Manage the profit, loss, and budget for the product line; continuously evaluate the product line and associated products through analytics and reporting; develop options to rationalize, improve, and prioritize with the overall goal of product line competitiveness and value to the customer.
Adheres to policies and procedures as related to all aspects of IT contracting and legal processes as well as all financial management aspects to include compliance, capital management, operating budget management and security and controls.
Nimbly adapt, manage, and maintain products to delight customers and maintain a competitive edge. Monitor customer satisfaction with products and initiate improvements/corrective actions as necessary to ensure customer expectations are exceeded.
Why Join Ascension?
Ascension Technologies is one of the nation’s largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
Support rapid and effective clinical decision making
Improve efficiency and care transitions
Foster information sharing across the continuum of care
Make knowledge and data actionable, leading to improved patient outcomes
What You Will Need:
Bachelor's degree preferred or equivalent work experience.
Seven years of progressively responsible experience and two years of leadership experience required.
Ten years of progressively responsible experience and five years of leadership experience preferred.
Deep understanding of current and emerging Senior Living IT solutions and all aspects of Continuing Care Retirement Community, specifically Matrixcare Answers on Demand preferred.
Strong understanding of lifecycle journey for patients, providers, and workforce as a product owner.
Internal Number: 281522
Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As the largest non-profit health system in the U.S. and the world’s largest Catholic health system, Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 156,000 associates and 34,000 aligned providers. Ascension’s Healthcare Division operates more than 2,600 sites of care – including 151 hospitals and more than 50 senior living facilities – in 21 states and the District of Columbia, while its Solutions Division provides a variety of services and solutions including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension’s own group purchasing organization.