Our mission is Protecting and Promoting Employee Health – from Hire to Retire.
WorkCare, Inc., is a physician-owned national occupational health service company founded in 1984. We currently serve more than 1 million client employees across the U.S and abroad with integrated employee health management solutions that include Incident Intervention™ 24/7 telephonic injury triage and return-to-work follow-up; On-site Services; Medical Exams & Travel program management; Consulting Occupational Physicians; Leave & Disability Clinical Support; and preventive interventions including wellness education, industrial athlete/athletic trainer programs, industrial massage and bio-ergonomic assessments.
WorkCare is seeking qualified candidates for a Vice President, Onsite Clinic Operations
This position can work remotely, in Anaheim, CA, Salt Lake City, UT or Alameda, CA and requires travel to Anaheim and client locations across the US ~50% of time.
The vice president of onsite clinic operations is responsible for the operational oversight for the onsite clinic department. This position will provide leadership, strategic and overall clinical and administrative direction to all aspects of onsite clinic operations. They will establish and maintain trusted, effective relationships with our clients and internal team. The vice president will formulate and administer policies and procedures, participate in strategic planning and business development activities as well as assist in the professional development of the onsite clinic department.
Develop and document overall strategy, goals, and objectives for implementation, hiring and ongoing management of onsite clinic staff to assure compliance of all applicable regulations
Collaborate with Regional Account Managers ( RAM ) to :
Provide performance feedback and coaching to clinic staff on regular basis
Ensure employees have appropriate training and resources to perform their jobs
Address disciplinary and/or performance problems in accordance to company policy
Identify and budget for costs associated with on-site clinics
Assist in recruitment and retention of on-site clinic staff
Develop and maintain policies and standards for all onsite clinic staff in conjunction with WorkCare and Client policies
Ensure clinic staff are familiar with and are following policy and procedures
Ensure implementation process is efficient and effective with RAM’s to develop the most cost effective implementation process that ensures client satisfaction, employee engagement and retention
Work with RAM’s to identify areas for improvement and develop site specific quality assurance procedures
Effectively and efficiently manage client expectations and needs regarding on-site clinic staffing and operations
Develop and present Periodic Client Reports as needed
Ensure correct billing for each client/clinic site
Collaborate with finance to develop annual budgets for on-site clinics
Identify opportunities to increase profitability for new and existing clients through collaboration with RAM’s, finance, sales and marketing
Assist with Request for Information (RFI), Request for Proposal ( RFP) / Request for Quotation (RFQ)
Facilitate integration of WorkCare services for all on-site clients to ensure full understanding of WorkCare’s scope of services
Identify opportunities for expanded services for existing clients
Identify new client opportunities & business development through networking and collaboration with WorkCare management Team
Direct and supervise assigned Regional Account Managers/ Clinic Staff
Assist with special projects as assigned by COO/CIO for the efficient operation of other WorkCare departments
Bachelor's degree in related field. Master’s degree preferred.
7 + years’ experience with increasing management responsibility in clinic operations including managing leaders
At least 5 years of account management experience at a national level
Healthcare licensure (RN, NP, PA) a plus – but not required
Working knowledge of occupational health and wellness preferred
Strong business acumen, creativity, and action oriented problem-solving skills
Demonstrated ability to build teams, manage people and manage client relationships
Proven track record of delivering scalable operational programs
Excellent strategic customer engagement skills
Excellent data analysis skills and the experience implementing qualify improvement and change to optimize operational efficiencies
Successful in collaboration with leaders and external partners, able to develop effective business relationships leveraging these to create sound business strategies
Strong written and oral communication
Proficient in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and ability to learn other software and systems.