Description
POSITION SUMMARY Coordinates organization-wide efforts to ensure that performance improvement (PI) programs are developed and managed using a data driven focus that sets priorities for improvements aligned to ongoing strategic imperatives. Assures that organization-wide PI initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for PI policy development; CHRISTUS COMPETENCIES FOR MANAGERS AND DIRECTORS Drives results- Consistently achieving results, even under tough circumstances. Manages conflict- Handling conflict situations effectively, with a minimum of noise. Communicates effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Directs work- Providing direction, delegating, and removing obstacles to get work done. Builds effective teams- Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Business insight- Applying knowledge of business and the marketplace to advance the organization's goals. Ensures accountability- Holding self and others accountable to meet commitments. Goals -- Completes quarterly goals Delivering the Mission -- Performs duties as defined in this job description and demonstrates mastery of role MAJOR RESPONSIBILITIES - Utilizes knowledge of operations and performance improvement to serve as a facilitator of hospital operational improvements, and change management.
- Tracks implementation of performance improvement initiatives; provides ongoing analysis and reporting on initiative performance.
- Demonstrates outstanding collaboration with leaders, Associates, and physicians, fostering productive and supportive working relationships with internal and external constituencies.
- Serves as a change agent, assisting leaders and Associates to assimilate change in performance processes and practices.
- Skilled in communicating effectively, facilitating group processes and training staff, preparing policy analysis, including interpreting statistics and evaluating research studies
- Identifies and diagnoses problems early, and brings the right people together to formulate and execute a solution.
- Builds consensus and provides strong leadership in a team environment, with the highest level of professionalism and personal integrity.
Requirements
A. Education/Skills- A Bachelor's degree required;
- A Master's degree preferred, in Business Administration (MBA) or Healthcare Administration (MHA) or Industrial Engineering
- Lean trained
- Exceptional verbal and written communication skills required;
- High personal, ethical, and professional conduct.
- Strong problem solving skills;
- Excellent interpersonal skills;
- Ability to serve as productive member and leader of team;
- Ability to develop and present complex concepts to large audiences;
- Excellent computer skills, including word-processing, MS Excel, database, graphics, and other relevant software.
- B. Experience
- Two (2) years prior experience in a performance or organizational improvement role; clinical or healthcare environment preferred
- Demonstrated effectiveness implementing a performance improvement process that leads to positive and measurable impacts on the hospital system.
- Professional experience collaborating with essential business partners and a track record of successfully managing professional relationships, finding common ground, and building commitment around a shared agenda with all levels of Associates
C. Licenses, Registrations, or Certifications- Lean or Six Sigma Certification preferred.
|
