Ensures appropriate utilization of hospital services as well as developing a discharge plan and all appropriate services in a timely manner. Assumes responsibility of the department in the absence of the Director. Responsible for scheduling and staffing of department. Responsible for department education and competencies. Completes daily, weekly and monthly reports as assigned by the Director of Case Management. Occasionally covers a staff assignment. Monitors the daily work completion of the RN's, SW's and all other staff. All other duties as assigned. Concurrently monitor and manage denials, observations cases and respond to all payor inquiries.