One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies.
Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.
Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.
Arbour Hospital is a 136-bed private psychiatric facility located in Boston's Jamaica Plain neighborhood. The hospital specializes in adult mental health treatment, adolescent and dual diagnosis services. Other services include partial hospitalization programs (PHP) and outpatient treatment.
Answers incoming calls within three rings. Answers incoming phone calls cheerfully and professionally saying, "Arbour Hospital, how may I direct your call?".
Implements hospital policies for accepting collect calls.
Restricts unauthorized outgoing telephone calls by patients, staff, and personal use.
Does not leave switchboard unattended.
Forwards calls to ACCES at completion of evening shift/Unforwards calls at beginning of morning shift.
Correctly implements hospital emergency codes (blue, green, red, yellow, pink) 100 % of time. Cancels codes properly upon direction of nursing. Announces "all clear" when directed
Uses appropriate discretion regarding use of overhead page for purposes other than emergency. Ensures that visitors and vendors sign out and return visitor and vendor badges. Ensures that all individuals in lobby who are exiting the building are properly identified before unlocking door. Welcomes all visitors to hospital in a cheerful manner, asking "May I help you?"
Handles problem situations effectively, politely, and professionally. Involves/informs supervisor when necessary
Ensures that EMT's remain with incoming patients until ACCES staff complete admission process
Offers to transfer callers seeking patient information to Social Work hotline
Offers to record telephone number and name of caller and forward it to patient, if he/she is in this facility, without divulging if patient is in the facility.
Maintains work area free of patient identifying information in view.
Receives and signs for special deliveries such as Federal Express. Facilitates outgoing deliveries. Notifies receiving party of special deliveries.
Notifies appropriate units when patient belongings are dropped off at front desk.
Ensures packages and belongings are secure at end of shift.
Clearly identifies work done and work to be done for next shift; Communicates with next shift, when appropriate, prior to leaving, regarding current problems, pending situations, and new information
Maintains log of long distance calls made through switchboard
Complies with written hospital dress code 100% of time. Presents self in professional manner and appearance at all times
Maintains work area in neat, organized way, putting away items in appropriate locations and eliminating clutter from front desk area.
Meets standards of punctuality. Contacts supervisor relative to reason for absence and expected date of return. Requests time off with reasonable advanced notice (before schedule is posted) and adheres to expectations regarding approval of requests pending coverage. Swipes in and out for all shifts worked.
Professional, courteous and respectful in dealing with other staff and AHS programs and facilities; Responds positively when requested to assist other departments. Swipes in and out for all shifts worked.
Prioritizes job responsibilities over personal priorities (limits personal phone calls, cell phone use, use of computer for personal tasks, leaving front desk excessively during shift