POSITION SUMMARY: Responsible for performing general secretarial and clerical duties in the patient care areas. Interacts with patients, families and physicians on a daily basis. Responsible for the transcription of physician orders. Assists the nursing staff in coordinating the activity of the unit. Determines priorities confidently and directs patient flow in a stressful fast paced environment, while maintaining composure and courtesy to patients and families. Oversees the orderliness of the nursesï¿½ desk areas and orders forms and other clerical supplies. May be needed to work beyond the regular tour of duty as assigned by department head or nursing supervisor.
POSITION QUALIFICATIONS (including required licenses/certifications, education and job knowledge/experience): Completion of an approved program for unit secretaries, or equivalent experience Strong computer and typing skills, working knowledge of medical terminology and legible handwriting Effective oral and written communication skills in the English language Visual and hearing senses must be adequate to assess/detect changes in human physiological condition Ability to perform effectively in fast-paced, stressful environment CUSTOMER SERVICE RESPONSIBILITIES: Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the hospital. Works with supervisor/manager and other members of section or department to promote a harmonious work environment. Ensures that all contacts with patients, the public, physicians and other hospital personnel are carried out in a friendly, courteous, helpful and considerate manner. Answers telephones in a prompt and courteous manner. Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations. Dedicated to meeting the expectations and requirements of internal and external customers. Works with customers to identify problem areas and recommend solutions.
Job: Customer Service
Primary Location: Fort Lauderdale, Florida
Facility: Florida Medical Center
Job Type: Full-time
Shift Type: Nights
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905023066
About Florida Medical Center
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.