Frequency

Function

Ongoing

Is accountable for the successful operation of health services and sales processes including financial controls of the occupancy goals, annual health services capital budget, budgetary process, and performance against budget.

Ongoing

Leads the community’s journey in Person-Centered Care Principles, giving freedom, choice, and purpose to those we serve.

Ongoing

Plans organizes, evaluates directs, and ensures proper staffing for day-to-day functions according to policies, procedures, and applicable regulatory, statutory, and accreditation requirements.

Ongoing

Assists the Vice President, Residential Healthcare in developing annual community priorities and budget.

Ongoing

Is responsible for partnering with the Marketing Department for the successful development and implementation of the marketing and admissions program for all levels of care.

Ongoing

Is responsible for maintaining occupancy goals and revenue expectations for all levels of care.

Ongoing

Assists in the development, use, enforcement and updates of policies and procedures to assure continued compliance.

Ongoing

Serves as Deupree Community’s risk management liaison with ERS’s insurers and oversees Deupree Community’s Safety and Risk Management Plan.

Ongoing

Reviews and develops a plan of correction for deficiencies noted during survey inspections and accreditation visits.

Ongoing

Selects, encourages and evaluates staff, contractors, medical directors, and consultants to supervise and support Health Services processes and programs.  Delegates administrative authority, responsibility and accountability to other staff personnel as necessary.

Ongoing

Serves as the community’s resident relations functions, assisting residents with concerns and issues.  Serves as the liaison between staff and residents to assure successful resolution in conflict situations.

Daily

Maintains effective relations with residents, families, staff, Board members, medical staff and others.

Ongoing

Serves as the Executive representative of Deupree House and cultivates beneficial community relationships.

Ongoing

Assures that the resident's rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights are well established and maintained at all times.

Ongoing

Serves as the primary liaison with ERS senior leadership in the operations and planning for DH; participates in ERS leadership development and planning meetings.

Frequency

Responsibility

As needed

Assists in the development of position descriptions and in staff performance evaluations.

As needed

Supports other departments within the organization (hospitality services, fund development, community relations, quality improvement, staff development)

Ongoing

Maintains and develops knowledge of the long-term care field through participation in meetings, seminars and other professional development opportunities.

Ongoing

Maintains productive working relationships with the medical profession, health care facilities and organizations through formal working and transfer agreements.

Ongoing

Leads and serves on various committees and project teams.

Frequency

Responsibility

Ongoing

As an ERS team member, upholds the philosophy of Person-Centered Care while performing duties; whenever possible acts to restore and/or provide Purpose, Choice and Freedom to our residents.

Ongoing

Cultivates effective and respectful relationships with residents, families and staff.

Ongoing

Exhibits behavior in accordance with ERS’s culture by upholding our ways of working and core values.

Ongoing

Provides outstanding customer service to all customers in accordance with ERS’s expectations and values.

Ongoing

Adheres to all of ERS’s policies and procedures including our safety and Corporate Compliance programs.

Ongoing

Maintains confidentiality of a resident’s pertinent health information in accordance with HIPAA guidelines.

Ongoing

Promote resident safety.